PEP Player Card

The Player Card section in the PEP Platform provides a centralized view of a player’s details, including personal information, gamification progress, and gaming behavior. This section enables support and management teams to access critical player data, review engagement history, and make necessary adjustments. Below are the key areas covered in the Player Card.

Here’s a comprehensive user manual section for the Player Card feature in the PEP Platform, covering all relevant screens concisely without redundant explanations.

1. Player Overview (Profile Panel)

The left-side panel displays essential player details, accessible across all tabs:

• Profile Information: Player name, username, rank, and XP progress.

• Gamification Features: Displays activation status, XP points, level, and tokens.

• Personal Information:

  • Unique Player ID

  • Account Status (Active, Suspended, etc.)

  • Email and Mobile Number

  • Birthdate and Address

  • Language Preference

  • Consents: Displays available player consents for communication.

Available Actions:

• Adjust Tokens

• View Token History

2. Gamification Section

The Gamification tab provides insights into the player’s engagement with the gamification system.

2.1. My Rewards

Displays all earned rewards and their current status, offering Operators a complete view of each player’s activity and achievements.

Includes the following information:

• Status: Indicates the current stage of the reward lifecycle (Unclaimed, Pending Activation, Activated, Granted, Completed, Declined, Failed, or In Progress).

• Granted Date: Shows the exact date and time when the reward was issued to the player.

• Gamification Source: Displays where the reward originated, such as Ranks, Missions, Tournaments, or Reward Shop.

• Reward Type: Identifies the category of the reward (e.g., XP Points, Token Booster, Mission Booster, Shield, or External Reward).

• Reward: Lists the specific reward granted, including details such as the item name, bonus type, or amount.

• Filters: Allows users to refine the list by Date, Source, or Type, making it easier to locate specific rewards.

2.1.1 Manual Reward:

This option allows Operators to manually grant or remove rewards directly from the Player Card. XP Points, Tokens, Boosters, or External Rewards directly from the Player Card.

Reward Type: Select the type of reward to be added or removed — XP Points, Tokens, Boosters, or External Rewards.

Action: Choose whether to Add or Remove the selected reward type.

Amount: Enter the quantity to be added or deducted.

Comment: Add an internal note or justification for the action (optional).

Balance Summary: Displays the player’s Current Balance, Amount to be added or removed, and the Total Balance after the update.

2.2. Tournaments

• Lists past and ongoing tournaments the player has participated in.

• Displays tournament name, duration, type, and priority.

• Provides filtering options for date, type, and priority.

2.3. Mission History

• Displays all missions completed by the player.

• Shows mission names, completion timeframes, and priority levels.

• Allows filtering by month, type, and priority.

2.4. Reward Shop History

• Shows all purchases made by the player in the Reward Shop.

• Includes:

  • Item Name (e.g., Free Spins, Special Passes, Tokens)

  • Reward Type (Bonus Offer, External, Mission Booster)

  • Date of Purchase

  • Quantity and Prices (Total & Real Price)

  • Purchase Status (Purchased, Shipped)

  • Users can filter purchases by date, type, and status.

2.5. Token Adjustments and History

• Displays token balance and history of adjustments.

• Users can adjust tokens manually.

• Provides an overview of previous adjustments, including:

  • Adjustment Date & Time

  • Amount Added or Removed

  • Adjustment Reason (if applicable)

3. Personalization Section

The Personalization tab contains insights into the player’s gaming behavior and preferences.

3.1. Casino Overview

• Provides game category distribution (Table Games, Live Casino, Slots, Jackpots, Poker, Roulette).

• Displays favorite games and their turnover contribution.

• Offers data filtering options by lifetime or period.

3.2. Game Provider Analysis

• Displays the percentage distribution of wagers across different game providers (e.g., NetEnt, Microgaming).

• Helps assess player preferences and engagement trends.

3.3. Open External PAMS

• Provides quick access to external player account management systems (if applicable).

3.3.1 Configure External PAMS URL in Settings

4. Campaign & Player Data

• The Campaign History tab logs previous marketing campaigns involving the player.

• The Player Data tab contains additional profile details relevant to the casino’s CRM system.

Navigation & Filters

Most sections within the Player Card allow users to:

• Filter results by date range, category, status, or type.

• Expand or collapse details for a clearer view.

• Sort data based on relevance, priority, or latest entries.