PEP v2.5 Release Notes
We are excited to introduce the PEP 2.5.0 release, packed with powerful new features and enhancements designed to elevate your experience with our CRM and Gamification platforms.
CRM Updates
1. Expanded Segmentation for Casino & Sports Campaigns
We’ve expanded our segmentation engine to offer more granular targeting for Casino and Sports audiences. You can now segment users based on:
Total Bet Amount & Count (Real, Bonus, or both)
Specific "Sports" Turnover
Specific Sports-related "Tournaments" Turnover
Specific Sports-related "Markets" Turnover
Specific Sports-related "Teams" Turnover
Each metric can be filtered by Lifetime or Activity Date Range for maximum precision.
Note: Activity Date Range filters require client approval due to additional processing.
2. Assign Boosters, XP Points & Tokens as Campaign Rewards
You can now enhance your campaign actions by assigning Boosters, XP Points, and Tokens as part of your Target Group rewards. From the “Create Campaign” flow, simply add these elements alongside your email templates to create engaging and multi-reward campaigns. Customize Booster type, rate, activation method (automatic or by player), and set validity time to fit your strategy. This new reward flexibility helps increase player engagement and personalize the user experience even further!
Add Rewards to Your Campaigns Now >
3. Custom HTML for On-Site Notifications
Operators can now create fully customized HTML-based notifications, bringing the same design flexibility offered in email templates to on-site player messages.
View On-Site Notification Example >
Gamification Updates
1. Sidebar Widget – Now Modular & Customizable
You now have the flexibility to show or hide each module through feature flags. Whether you’re using only Missions, Tournaments, or a full loyalty experience — the Sidebar will adapt to your needs.
The Sidebar Widget is now made of independent modules, meaning you can choose which sections to activate based on your current setup:
Loyalty Program (XP, Tokens, Levels)
Reward Shop
Boosters Shortcut
Missions
Tournaments
2. Casino & Sports Events Tournament Enhancements
You can now assign custom Tournaments Points to Casino & Sports events using additional objective filters, similar to Missions:
For Casino, configure by:
Game Category
Game Provider
Specific Game
For Sports, configure by:
Sports
Sports Tournaments / Leagues
Markets
Teams
Decimal Odds
These filters work within objectives, allowing flexible and more specific scoring rules beyond the general Tournament filters.
3. Free Items in Reward Shop
Operators can now create Reward Shop items with 0 Token cost, enabling them to offer free rewards to players as part of promotions or loyalty initiatives.
4. Ranks Downgrade Improvements
The Ranks Downgrade feature has been enhanced to provide clearer visual communication and player feedback through the Player Card and Rank Widget. Depending on the downgrade method selected, players and operators now benefit from contextual guidance on rank retention and progress.
In Accumulated XP Points method, players will see dynamic XP targets to maintain or upgrade their rank.
In Minimum Activity Period method, a new optional mini-Downgrade widget has been introduced to display the specific requirements to avoid being downgraded.
These improvements only apply if the Ranks Downgrade feature is enabled.
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