Missions
Missions
Missions are objectives or tasks where players are enticed to perform actions on the site, such as make a deposit, log in, or play a number of rounds for a prize, in order to create a richer and more fun user experience, increasing engagement and loyalty.
Missions will be fully customizable, and can be bundled together to create a Quest, or Mission Bundle that players will need to work through in order to receive a big reward, as they would do in a video game.
1.0. Missions library
In the Library, you will be able to search by Mission Name and can also apply a filter by Status or Tags.
The table will contain the following columns:
Status: Active / Inactive
Name
Tags
Objectives: to be displayed similarly to how Segments are previewed.
Rewards: each reward should be clickable and direct the user to the actual bonus offer in the Bonus Engine (in edit mode).
Actions: Edit/Duplicate/Delete
2.0. Creating a Mission
The Create a Mission button can be found on the top right corner of the Missions Library.
2.1. Step 1: Mission Details
On this step you will enter the general details of the Mission:
Internal Name: any text value (including symbols)
Tags: any tags may be added that describe the mission. If the tag already exists, then it will appear in a drop down and may be selected. Tags must be previously created in the Admin Tags section. There will be a Tag category called “Gamification”.
Internal Description: any text value (including symbols)
2.2. Step 2: Objectives
In this step, you will configure the objectives required to complete the Mission. One or more Objectives may be configured into the same Mission.
Each Objective contains different parameters (Sub Conditions) that may be configured, in order to make it even more specific. At least one Sub Condition needs to be configured (mandatory). Additional Sub Conditions are optional.
When using a Sub Condition that allows multi selection (like Payment Provider, Games, Game Providers, etc.), when multiple options are selected in the same objective, it means that each selection is “OR”. Example: Completed Deposit Quantity: 1, Payment Provider: Visa OR Mastercard OR Skrill.
Every time an Objective is added, there will be an option to add their respective Description in multiple languages.
External Description: any text value (including symbols). This option must allow multiple languages, same as in the CRM (EN, DE, FR, IT). This is an optional field.
2.2.1. Types of Mission Objectives
The Objectives are tasks assigned to players to accomplish for a reward or to complete a Mission. A Mission can include multiple Objectives. There is no limit to the amount of objectives that can be added inside a Mission. Additionally, Objective Types may be repeated, as long as the conditions are different: e.g. Objective 1) Spin 100x in Starburst, Objective 2) Spin 100x in Aloha.
Here is a list of Objective Types:
2.2.1.1. Completed Deposit
Objective
Completed Deposit
Description
Player must make a deposit in order to complete this Objective.
Sub Conditions
Quantity
Referring to the quantity of deposits needed to complete the Objective.
Example: Quantity Equals 3 - this would mean that the player needs to make 3 successful deposits.
This first sub condition is mandatory.
Payment Method
Referring to the payment method(s) eligible to complete this Objective. Single or multiple selection. This sub condition is optional.
Minimum Amount
Referring to the minimum deposit amount required to complete the Objective. It uses a numerical filter. This sub condition is optional.
2.2.1.2. Completed Withdrawal
Objective
Completed Withdrawal
Description
The player must complete a Withdrawal request to win this objective. A Manual Debit with the category of Manual Withdrawal also counts.
Sub Conditions
Quantity
Referring to the quantity of withdrawals needed to complete the objective.
Example: Quantity Equals 3 - this would mean that the player needs to make 3 completed withdrawals.
This first sub condition is mandatory.
Payment Method
Referring to the payment method(s) eligible to complete this Objective. Single or multiple selection. This sub condition is optional.
Minimum Amount
Referring to the minimum withdrawal amount required to complete the Objective. It uses a numerical filter. This sub condition is optional.
2.2.1.3. Wager
Objective
Wager
Description
Objective requiring the player to play either a number of rounds or make wagers of a specific amount. It can be configured to narrow the wagers down to a specific game, game category or game provider.
Sub Conditions
Quantity
OR
Total Bet Amount
Referring to the quantity of Wagers needed to complete the Objective.
Example: Quantity Equals 100 - this would mean that the player needs to make 100 Wagers in order to complete theObjective.
[it may be only one or the other]
Referring to the Total Bet Amount (summary of bets in CHF) to complete thisObjective.
Example: Total Bet Amount Equals 200 CHF - this would imply that the player needs to wager a total of 200 CHF (by adding up all the bets accumulated) to complete thisObjective.
This first sub condition is mandatory.
Game Category
Referring to the game categories eligible to complete thisObjective. Single or multiple selection. This sub condition is optional.
Game Provider
Referring to the game providers eligible to complete thisObjective (active game providers from the Game Store). Single or multiple selection. This sub condition is optional.
Game
Referring to the Casino games eligible to complete thisObjective (active games from the Game Store). Single or multiple selection. This sub condition is optional.
Minimum Amount
Referring to the minimum bet amount required to complete theObjective. It uses a numerical filter. This sub condition is optional.
2.2.1.4. Win
Objective
Win
Description
The player must make a win in a game in order to complete this Objective. A Win is defined as a Win event where the amount is greater than 0. It can be configured to require either a number wins (non-consecutive), a number of successive wins (wins in a row), or a win amount.
Sub Conditions
Quantity
OR
Successive Quantity
OR
Total Win Amount
Referring to the quantity of Wins needed to complete theObjective. These are non-consecutive wins.
Example: Quantity Equals 50 - this would mean that the player needs to get 50 Wins in order to complete the objective.
[it may be only one or the other]
Referring to the successive quantity of Wins needed to complete theObjective.
Example: Successive Quantity Equals 4 - this would mean that the player needs to get 4 Wins in a row, in order to complete the objective.
[it may be only one or the other]
Referring to the Total Win Amount (summary of wins in CHF) to complete thisObjective.
Example: Total Win Amount Equals 200 CHF - this would imply that the player needs to win a total of 200 CHF (by adding up all the wins accumulated) to complete thisObjective.
This first sub condition is mandatory.
Game Category
Referring to the game categories eligible to complete thisObjective. Single or multiple selection. This sub condition is optional.
Game Provider
Referring to the game providers eligible to complete thisObjective. Single or multiple selection. This sub condition is optional.
Game
Referring to the casino games eligible to complete thisObjective. Single or multiple selection. This sub condition is optional.
Win Multiplier
The minimum win multiplier (related to the bet) is needed to complete this objective. No decimals are allowed. This sub-condition can only be used when the sub-conditions of Quantity or Successive Quantity are applied, not with the Total Win Amount. Example: If a win multiplier is 10x and a player bets €1 and wins €10, the win multiplier for this round would be 10x. This sub-condition is optional.
2.2.1.5. Login
Objective
Login
Description
The player must log into their account to complete this Objective.
2.2.1.6. Activate Account (KYC)
Objective
Activate Account (KYC)
Description
The player must verify their account via KYC verification in order to achieve this Objective.
2.2.1.7. Account Verification
Objective
Account Verification
Description
Objective using the Account Verification event.
Sub Conditions
Channel
Referring to the channel used to verify the account (Email, SMS, or both).
2.2.1.8. Self-Assessment Test
Objective
Self Assessment Test
Description
The player must complete a Self Assessment Test to win this Objective.
2.2.1.9. Marketing Preferences Opt-In
Objective
Marketing Preferences Opt In
Description
The player must change the Marketing Preferences of a specific channel and update it from False to True.
Sub Conditions
Channel
Referring to the channel updated in the Marketing Preferences (Email, SMS, Phone, Post). Single or multiple selection.
*Please note: This particular mission can be abused: change it from False to True, and then back to False
2.2.1.10. Level Up
Objective
Level Up
Description
The player must acquire a new Level in the Ranking system to complete this Objective.
Sub Conditions
Next Level
Referring to the next Level where the player needs to level up.
The options may be “Any” or “Specific Level”, where a specific level is defined.
Formatting Options for Rewards and Mission Objectives Descriptions
2.3. Step 3: Time Settings
This option allows to determine how long the player has to complete the Mission once it becomes active. There will be three options:
Any Time: the player can complete this Mission at any time.
Period: this determines a configurable period of time, based on a time unit (hours, days, weeks, months, years). Example: 7 [days], 1 [week].
Specific Date: by choosing this, it will display a calendar view in order to choose a specific date and hour.
2.3.1. Repetition
The "Repetition" feature in the "Create a Mission" settings allows administrators to configure missions with recurring objectives. This feature is useful when you need to set up missions that require players to complete specific tasks multiple times within a defined timeframe.
Configuring Repetition Settings
Once repetition is enabled, you need to configure the following fields:
1. Time
Input the number of times the objective should be repeated.
2. Period
Choose between Consecutive or Different periods to specify if repetitions should occur in a row or spread out.
3. Time Unit
Select the time unit for the repetition cycle from the dropdown menu. Available options include Days, Weeks, Months, and Years.
Example:
If the Objective is to do 100 Wagers.
In the Repetition, it may be configured as: “Repeat the objectives [3] times on [different] [days].” In other words, the player needs to play on 3 different days at least 100 wagers each day.
2.4. Step 4: Reward
The Rewards section in the Create a Mission settings allows administrators to define the incentives players receive upon completing a mission. Rewards can be categorized as High, Medium, or Low priority, offering flexibility in creating dynamic and tiered incentives.
Available Reward Types
The platform offers several reward types, each with specific configuration options. Below is a detailed explanation of each reward type:
1. Bonus Offer
Bonus ID: Enter the ID of the bonus to be awarded to the player.
2. Level Booster
Booster Rate: Define the multiplier rate for level progression.
Time Frame: Select the duration unit (e.g., minutes, hours, days).
Activation: Choose between Automatic or By Player activation.
Validity Time: Set the validity period (Any Time, Specific Date, or Period).
3. Mission Booster
Booster Rate: Define the multiplier for mission rewards.
Time Frame: Set the duration for the booster effect.
Activation: Select Automatic or By Player activation.
Validity Time: Configure the applicable time period.
4. Token Booster
Booster Rate: Set the token multiplier rate.
Time Frame: Choose the validity duration.
Activation: Can be Automatic or By Player.
Validity Time: Specify when the booster can be used.
5. Tokens
Amount: Enter the number of tokens to reward.
6. XP Points
Amount: Specify the experience points to be awarded.
7. External Rewards
Icon: Upload the icon representing the external prize.
Internal Description: Add a short internal note to identify the reward
External Description: Add a short external note visible to all players
2.5. Activation
3.0. End Ongoing Missions
This new feature allows Operators to end ongoing individual Missions for Players in the Player Card, while also to completely end ongoing Mission Bundles in the Player Card and in the Mission Bundles page.
End Specific Mission Through Player Card
Scenario
A player has an active Mission and the Operator wants to end it through the Player Card.
Given
The player has an active Mission.
The Operator loads their Player Card and wants to end that specific Mission.
When
The Operator clicks on “End Mission” through the Player Card.
Then
The Mission in the Player Card should move to the status Ended and no Reward should be granted to the player.
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