Welcome Page
Thank you for choosing Gamanza Engage Player Engagement Platform. This guide is designed to help you get started quickly and effectively with our CRM software, tailored specifically for the online gaming industry. Whether you’re new to our platform or looking to deepen your understanding, this manual provides a step-by-step walkthrough of key features, best practices, and expert tips to optimize your player engagement strategy. Let’s embark on this journey together, ensuring your success and enhancing your players’ experience.
1. Welcome Page
1.1. Main Welcome Section:
At the top of the screen the user’s environment is highlighted as “QA,” indicating that the user is working in the QA environment. It changes depending on the environment the operator is working on.
1.2. Overview and Personalization Tab
This will be detailed later in this document.
1.3. Calendar Section
On the right side, a calendar is shown with the operator's current date.
1.4. Quick Access Section
Featuring a grid of shortcut tiles to different features within the platform. These include:
2. Sidebar Menu
On the left-hand side, there is a vertical sidebar with icons for different sections:
Home
Help (at the bottom) - Goes to Operator's documentation
3. User Profile Section
At the top-right corner, there is an avatar with the operator initials, along with a dropdown arrow that likely provides access to the user profile or settings.
This section of the Operator’s Manual provides an overview of the User Profile interface. This module allows operators to manage personal account details, regional settings, and security protocols to ensure account integrity and platform synchronization.
3.1. Profile Overview
The left-hand pane provides a visual summary of the active operator session.
Avatar Display: A circular badge displaying the user’s initials.
User Identification: Displays the full name (John Smith) and the assigned system role.
Role Badge: Indicates the current permission level (e.g., SUPER_ADMIN). This level dictates the range of tools accessible in the left-hand navigation sidebar.
3.2. Personal Information
This section allows for the management of identity and communication preferences.
Field
Description
Action
Name
The legal or display name associated with the account.
View-only (Contact Admin for changes).
The primary address for system notifications and recovery.
Click [Change] to update.
Username
The unique identifier used for platform login.
View-only.
Time Zone
Sets the local time for the operator.
Select from the dropdown menu.
Note: The Time Zone setting is critical as it dictates the scheduling and execution times for CRM and Message Gateway Campaigns. Ensure this matches your operational region to avoid timing errors in outgoing communications.
3.3. Security Settings
The Security module is dedicated to account protection and authentication methods.
Password Management
To update your access credentials, click the [Change Password] button. It is recommended to update passwords periodically in accordance with your organization’s security policy.
Two-Factor Authentication (2FA)
Status Toggle: Use the slider to enable or disable 2FA. Enabling this adds a mandatory second layer of verification during the login process.
Alternative Verification Codes: Once 2FA is activated, you can generate one-time use backup codes. These are essential for regaining access if your primary 2FA device is lost or unavailable.
4. Search Bar
A search bar is visible near the top of the screen, labeled “Find Player by Player ID.”
4.1. Search Bar
At the top, there is a search bar labeled “Find Player by Player ID,” where users can input a query.
4.2. Exact Keyword Checkbox
At the top of the filter options, there’s a checkbox labeled “Exact Keyword.” Selecting this would likely narrow the search results to exact matches of the entered keyword.
4.3. Search Criteria Options
Below the checkbox, various radio button options allow users to refine their search by different criteria. The available options are:
Player ID (pre-selected)
First Name
Last Name
Phone
Username
Email
Language
Currency
Birth Date
Nationality
Country
City
Street
Postal Code
Registration Date
Verification Date
Registration Device
4.5. Search for All Players
To view all players, simply click on the search bar and press enter. A complete list of players will be displayed below.
This section of the Operator’s Manual provides a detailed overview of the Players Management module. This interface serves as the central hub for monitoring and managing all user accounts registered on the platform.
4.6. Module Overview
The Players page provides a high-level table view of the user database, allowing operators to quickly verify account statuses, geographic distribution, and registration timelines.
4.7. Players Data Table
The main workspace consists of a sortable table containing the following data fields for each player:
Column
Description
Status
Indicates the current account state (e.g., Active with a green indicator).
Player ID
The unique system-generated identifier for the individual player.
Username
The public-facing name used by the player for platform login and identification.
Name
The full legal name of the registered user.
The primary contact email address associated with the account.
Registration Date
The exact timestamp (Date and UTC time) when the account was created.
Country
Displays the player's country flag and ISO code (e.g., FM, FR, FK, MA).
City
The specific city of residence provided by the user (e.g., East Kenny, New York).
Last updated
Was this helpful?